Faqs

Q: How do I make an order tax exempt?

A: If you are a new customer, you must create an account to verify tax exemption. Please email us a tax-exempt certificate to sales@firehosedirect.com. Be sure to include the account email address you will be ordering from, or your order number.

Please see our Tax Exempt page for more information.

Q: Do you offer Net 30 terms?

A: We offer Net 30 terms to cities, fire departments, and other municipal or government organizations. We extend Net 30 terms to business customers on a case-by-case basis. If you have a question regarding purchase orders, please contact us at +1 888-975-0858 or email us sales@firehosedirect.com.

Please see our Purchase Orders page for more details.

Q: What are my payment options?

A: We accept Visa, Mastercard, Discover, American Express, as well as Apple Pay or Google Pay. On products that have extended lead times, your account will be charged at time of purchase (not shipping date). If you'd like to pay by check, please reach out to the sales team for a pro forma invoice or quote. This will need to be included with your check, otherwise, delays are possible when matching your check to your order. Returned checks are subject to a minimum $50 charge. Wire transfers or PayPal are also an accepted form of payment, but please contact us prior for assistance. Goods will ship after receipt of TRN # and verification of funds.

Q: How do I request a return or refund?

A: To request a return (RGA):

• Use the "Request a Return" link in the footer section
• Log into you account and click the "Request a Return" button
• Contact us at 888-975-0858 or sales@firehosedirect.com

Have your order number ready and the reason you would like to return. Returns will NOT be accepted without a RGA number. We charge a 15% restocking fee on all orders that ship for free. If your order DID NOT qualify for free shipping during initial checkout, the 15% restocking fee will be waived.

Please see our Returns page for more information.

Q: Do you offer a warranty on any of your products?

A: We offer a manufacturer’s warranty on most of our products. Warranties are subject to change depending on prior use conditions, or if the request does not meet the manufacturers criteria. We will always do our best to determine a solution.

Please see our Warranty page for more information.